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What do angry customers do?
what do angry customers do, they blog about it which damages the reputation/credibility of companies, their products, services, processes and their people. We all know that because of viral marketing these blog posts can very easily spiral out of control. So, companies need to ensure that they have a channel through which an angry customer is welcome to share his frustration with the organization. This way the company and correct the issue without it being noticed by millions on the internet.
This should be the theme of the video.
We are open to ideas.
At the end of the video, we just want to mention something like "With verist labs, you make your customer your friend and that ways he will never want to hurt your reputation, for more details log onto www.veristlabs.com"
Contact us if you have any questions.
Videos styles we like
http://wooshii.com/v/726
http://wooshii.com/v/693
Media Types
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3 Pitches
1-3 of 3 pitches
Cook_Box_Productions
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Comments and questions about this Project
we are open to ideas, funny videos or serious videos, documentary style. Anything that is really cool and send the message out loud and clear.
posted by Verist Labs 15/11/2009 12:26
What you're providing is a system for businesses to communicate with angry customers properly, so that the business can correct the problem effectively, so that it's not noticed by millions on the internet, thus ruining their reputation... right? Well then...
Here's what I think...
If a business is sensitive towards comments and opinions on the internet, or fears of a ruined reputation, will fail any way. The reason is, a business that is too focused on sustaining an image, or keeping everyone happy, loses focus on their actual goals.
You see, it's impossible to please everyone. There will always be someone who is in a bad mood, even if you didn't upset them in the first place, some people just make up a reason to be angry. I've seen this before.
Secondly, when you try to please everyone and protect a reputation, I assume this means you are sensitive towards everyone's opinions. Doing so will cause utter chaos (flip-flopping towards their demands) and the worst part may be that some of your customers are wrong, or are rude and mean (bullies). That is a possibility.
What I suggest is to target a specific audience instead of being sensitive to other's opinions, and take of your core customers very well. YEP!
Here's what I think...
If a business is sensitive towards comments and opinions on the internet, or fears of a ruined reputation, will fail any way. The reason is, a business that is too focused on sustaining an image, or keeping everyone happy, loses focus on their actual goals.
You see, it's impossible to please everyone. There will always be someone who is in a bad mood, even if you didn't upset them in the first place, some people just make up a reason to be angry. I've seen this before.
Secondly, when you try to please everyone and protect a reputation, I assume this means you are sensitive towards everyone's opinions. Doing so will cause utter chaos (flip-flopping towards their demands) and the worst part may be that some of your customers are wrong, or are rude and mean (bullies). That is a possibility.
What I suggest is to target a specific audience instead of being sensitive to other's opinions, and take of your core customers very well. YEP!
posted by Eammy 18/11/2009 07:57
eammy, firstly that is not what we do, thats just one of the many uses of the application we are creating.
Secondly, no company is expected to make each customer happy, its a lost cause. But if you have a channel through which angry customers can reach out to you then you always have the option of evaluating whether the problem is serious enough or not.
Have you read the 'Dell Hell' story. After all is just started off as a blog post.
If you are running a business, do not underestimate the influence of your customers on your bottom line.
Secondly, no company is expected to make each customer happy, its a lost cause. But if you have a channel through which angry customers can reach out to you then you always have the option of evaluating whether the problem is serious enough or not.
Have you read the 'Dell Hell' story. After all is just started off as a blog post.
If you are running a business, do not underestimate the influence of your customers on your bottom line.
posted by Verist Labs 18/11/2009 10:43
"What I suggest is to target a specific audience instead of being sensitive to other's opinions, and take of your core customers very well. YEP!"
Sure. It again comes down to you evaluating the situation and giving weightage to some customer segments, geographical location etc. But this can only happen if you have everything laid down on the table for you to evaluate.
Sure. It again comes down to you evaluating the situation and giving weightage to some customer segments, geographical location etc. But this can only happen if you have everything laid down on the table for you to evaluate.
posted by Verist Labs 18/11/2009 10:45
Eammy, if you have a better idea for a viral video, let me know. we are open to ideas.
posted by Verist Labs 18/11/2009 10:52
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If you feel interested, you can reach me at
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Best Regards,
Dennis
I am looking for any jobs that will suite my skills. You can visit my site at
http://dennisazana.com
If you feel interested, you can reach me at
skype: azana_dennis
email: dennis@dennisazana.com
Hope to hear from you soon.
Thank you.
Best Regards,
Dennis
posted by Dennis Azaña 03/09/2011 12:02
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